Cline Library ∙ Library Services

To request cancellation or reduction of a charge on your Cline Library account, submit an appeal. 

We review appeals:

• Submitted by the library user within 60 days of the billing date.

We do not review appeals:

• For Cline Library charges that have been transferred to Student and Departmental Account Services.
• Document Delivery fines.
• Related to paid fines.

We do not cancel or reduce charges due to a library user’s:

• Lack of understanding of or compliance with library policies or due dates
• Incorrect contact or mailing information
• Lost or misdirected mail
• Vacation
• Non-receipt, late receipt, or inattention to notices

The Cline Library considers appeals on a case-by-case basis. A Cline Library staff member will investigate your appeal and contact you within 30 days. 

All library decisions are final.

Appeal a Library Charge

• Include the reason(s) for the appeal and any supporting information or details you can provide.
• Do not include sensitive information such as a Social Security number or credit card number.
• All fields are required.